Important Information
Policies
To help make your stay at Chalés do Otto e Karine in Canoa Quebrada as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Policies are clear, practical, and guest-focused.
- Check-In & Check-Out
Check-in at Chalés do Otto e Karine generally begins in the early afternoon, allowing time for chalet preparation. Check-out is typically scheduled by late morning to ensure smooth turnover.
- Minimum Age & ID Policies
Guests are usually required to be at least 18 years old to check in. Valid photo identification may be requested upon arrival.
- Payment & Deposit Policies
Payment terms depend on the selected rate at the time of booking. Some reservations may require advance payment, while others allow payment closer to arrival.
- Cancellation Policies
Cancellation conditions vary by rate type and season. Guests are advised to review the specific cancellation terms attached to their reservation before confirming.
- Pet Policies
Pets are not permitted at Chalés do Otto e Karine, helping maintain a quiet and allergy-friendly environment.
- Smoking Policies
All chalets are non-smoking. Smoking may be restricted to designated outdoor areas only.
- Parking Policies
Free private parking is available on site for registered guests. Reservations for parking are not required.
- Quiet Hours & Guest Conduct Policies
As the property is located in a residential area, guests are expected to respect quiet hours, particularly during the evening and night.
- Damage & Responsibility Policies
Guests may be held responsible for damage to chalet interiors or furnishings during their stay.